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GroundsOpsStaff-2ed from Hunter Consulting and Training

Adding value through expert Facilities Management Consulting, Computer Application Training and Facilities Management Software Development! ernesthunter@gmail.com or call 512-553-0942

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TechCallBack Tech Support Request

 

Hunter Consulting and Training provides Tech Support through its TechCallBack Tech Support program in order to keep the purchase price of GroundOpsStaff-2ed affordable. You will receive 60 days of Tech Support from date of activation at no charge provided you activated the software within 3 months after purchase. You may purchase six month or 12-month Tech Support agreements at a modest fee, which includes six, or 12 online/phone trouble shooting sessions and unlimited email support. Click Purchase Tech Support to purchase Tech Support.

 

To request Tech Support follow the below instructions:

1. Run GroundOpsStaff-2ed and stop at the Program Manager

2. While in the Program Panel, click the Request Tech Support button in the Program Manager left panel.

3. The Request Tech Support form will appear and retrieve your Tech Support status from the Hunter Consulting and Training data base. This might take several moments -- please be patient. Verify the phone number.

4. Click inside the white description box and enter details about your technical issue. 

IMPORTANT NOTE: The more detail you provide about your issue the quicker we can resolve your issue. Requests that do not provide enough details about the issue are time consuming and not very effective. Please help us provide the very best technical support possible by providing good detail about your issue.

5. Check one of the boxes in the 'Type of Response Requested' to decide if you want what type of response your are requesting (Email, Phone Call Back, or GoToMeeting Session).

6. If you chose Phone Call Back, or GoToMeeting Session, you can provide up to six optional times when you will be available about 15-20 minutes to receive a hone call or set up a GoToMeeting session.

7. When you have completed the Request Tech Support form you will click the Submit button within the Program Manager, not in the web page.

DO NOT FILL OUT THE BELOW FIELDS; GroundsOpsStaff-2ed PROGRAM MANAGER WILL FILL THEM FOR YOU.